Between, 9:42 EST and 9:51 AM EST on December 1, 2025 , we found out that the requested application connections for login were not completing.

During our analysis, the cause identified was one of our load balanced resource pool connection maxed out for new connections during the time window causing timeouts for the connections attempted during this window.
While the applications were running normal, the threshold on new connections was the actual issue.

We have increased the threshold of connection resource pool and this login timeout issue will not occur again.

We are also exploring ways to proactively identify this kind of issue and have them auto alerted in the status page.